Our report concluded that while there is a great deal of information available to councils, they do not always have the ability or capacity to use it. We also identified the costs of collating data spread across many different sources and highlighted gaps. There were thus substantial areas where councils could benefit from action by the LGA at national level. Those ranged from small, quick wins such as sharing knowledge on data and research services to larger initiatives, eg, on benchmarking.
The report was used by a working group set up the LGA Improvement Board, subsequently leading to the creation of the online service, LG Inform. This allows councils to access and compare data and present findings. This is linked to the LGA’s Knowledge Hub, host to online communities to enable local government to “produce and capture its own knowledge”.
Evidence & performance